Refund Policy

Return Eligibility

We accept returns and exchanges within 30 days of delivery.

To qualify:

• Must be returned within the 30-day return window.
• Items must not be altered, resized, repaired by a third party, or show signs of wear or damage.
• All original tags must be attached.
• A photo or video must be provided as proof of condition.
• Returns must be sent to our warehouse address only.

We reserve the right to reject returns that do not meet these conditions.

How to Initiate a Return or Exchange

1. Email us at: info@clairemasonstyle.com
2. Include:
   • Order number
   • Reason for return or exchange
   • Photo/video evidence of the item
3. We’ll review your request and provide the return address and instructions.
4. Once shipped, send us the tracking number for visibility.

Note: Customers are responsible for return shipping costs. We do not provide return labels.

Refunds

• Once your return arrives and passes inspection, your refund will be processed within 7 business days.
• Please allow up to 30 business days for returns to reach our warehouse.
• Refunds are issued to the original payment method.

Refunds will not be granted if:

• The package is destroyed due to an incorrect or insufficient address, or never arrives at our warehouse.
• The item has been altered, resized, or repaired by a third party, or returned in poor condition not present at the time of sale.
• You fail to contact us within the 30-day return period.

 A €10 restocking fee applies if a return is due to an incorrect address or refusal of delivery, and the item is returned.

Exchanges

• If you received the wrong item or need a different size, we’re happy to help with an exchange.
• Follow the same steps above and clearly state your desired replacement.
• You are responsible for the return shipping fee. Once approved, the replacement will be sent free of charge.

Damaged or Defective Items

If your order arrived damaged or defective:

• Contact us within 24–48 hours of receiving your order.
• Email a clear photo or video to info@clairemasonstyle.com
• Once approved, we will issue a refund or send a replacement, with no need to return the item.

Non-Returnable Items

• Items returned after the 30-day window are not eligible for a refund or exchange.
• Items altered, resized, or repaired by a third party, or showing signs of wear such as scratches or damage not present at the time of sale.

Rejected Returns

• Items returned outside the policy conditions will be sent back to you at your expense.
• You will be responsible for the return shipping cost.