Terms of Service

Effective Date: September 3, 2025

Terms & Conditions — Claire & Mason Style

Welcome to our website. By accessing or using this site and by placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully.

Article 1 – Definitions

In these Terms & Conditions, the following terms have the meanings below:

• Cooling-off period: the period during which the consumer may exercise the right of withdrawal.
• Consumer: a natural person not acting in the exercise of a trade, business, craft, or profession who enters into a distance contract with the trader.
• Day: calendar day.
• Long-term transaction: a distance contract relating to a series of products and/or services for which delivery and/or purchase obligations are spread over time.
• Durable medium: any tool that enables the consumer or trader to store information personally addressed to them in a way that allows future consultation for a period adequate for the purpose of the information and which allows unchanged reproduction.
• Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
• Trader: the natural or legal person who offers products and/or services remotely to consumers.
• Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, using one or more means of distance communication up to and including the conclusion of the contract.
• Means of distance communication: a method that can be used to conclude a contract without the consumer and trader being simultaneously present in the same place.
• General Terms & Conditions: this document.

Article 2 – Identity of the Trader

Business name: Claire & Mason Style
Trade name: Claire & Mason Style
Customer service email: info@clairemasonstyle.com

Article 3 – Applicability

These Terms & Conditions apply to every offer by the trader and to every distance contract and order concluded between the trader and the consumer.

Before concluding a distance contract, the text of these Terms & Conditions is made available to the consumer. If this is not reasonably possible, we will indicate how the Terms can be reviewed and that they will be provided free of charge upon request.

Where specific product or service terms apply in addition to these Terms, the most consumer-favorable provision prevails in case of conflict.

If any provision is invalid or annulled, the remaining provisions remain in force and the invalid provision will be replaced by a valid one that approximates the original intent as closely as possible.

Article 4 – The Offer

• If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated.
• Offers are non-binding; we may modify or withdraw them.
• We aim to describe products/services accurately and display truthful images. Obvious mistakes or errors do not bind us. Images and specifications are indicative and may not give rise to compensation or cancellation.
• Colors on screens may differ slightly from actual product colors.
• Each offer includes clear information on rights and obligations, especially regarding:
  • Price: excludes customs clearance charges and import VAT. Such additional costs are borne by the customer. Postal/courier services may apply special import schemes and collect import VAT and clearance fees from the recipient.
  • Shipping costs (if applicable).
  • How the contract is concluded and required steps.
  • Whether the right of withdrawal applies.
  • Payment, delivery, and performance methods.
  • The period during which the offer is valid or during which the price is guaranteed.
  • Whether the contract will be archived and how it can be accessed.
  • How the consumer can check and correct input before placing the order.
  • Available languages (besides English) for concluding the contract (if any).
  • Applicable codes of conduct (if any) and how to consult them electronically.
  • Minimum contract duration in case of long-term transactions.
  • Optional: available sizes, colors, and materials.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the conditions stated. If accepted electronically, we will acknowledge receipt without undue delay. Until confirmed, the consumer may dissolve the contract.

We implement appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, we observe appropriate security measures.

We may, within legal limits, verify whether the consumer can meet payment obligations and assess relevant facts for responsibly concluding a distance contract. If there are valid reasons not to conclude, we may refuse an order or attach special conditions.

We will provide, with the product/service and on a durable medium, at least: our contact/complaints address, withdrawal instructions or withdrawal exclusion notice, warranty and after-sales information, the key offer details (unless provided earlier), and cancellation requirements for contracts longer than one year or of indefinite duration (where applicable).

Every contract is concluded under the suspensive condition of sufficient product availability.

Article 6 – Right of Withdrawal

For product purchases, consumers may withdraw without giving reasons within 30 days from the day after receipt by the consumer or a designated representative.

During the cooling-off period, the consumer shall handle the product and packaging with care, only to the extent necessary to assess the product. If exercising the right of withdrawal, the product (with all accessories) should be returned in original condition and packaging, following our reasonable and clear return instructions.

To exercise the right of withdrawal, the consumer must notify us in writing/email within 30 days of receipt and then return the product within 30 days after that notice. Proof of timely dispatch to the place of origin is required; in some cases, returns may need to be sent directly to our supplier in China.

If the consumer does not notify withdrawal or does not return the product within these periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne entirely by the consumer, including any costs for returning to the country of origin (e.g., to our supplier in China). Refunds are made as soon as reasonably possible and no later than 30 days after withdrawal, provided we have received the goods or the consumer supplies conclusive proof of full return shipment.

Article 8 – Exclusions from Withdrawal

Withdrawal may be excluded where clearly stated before purchase, including for products:

• made to the consumer’s specifications or clearly personalized;
• that by their nature cannot be returned;
• that are liable to deteriorate or expire rapidly;
• whose price depends on fluctuations in the financial market beyond our control;
• single issues of newspapers or magazines;
• audio/video recordings or computer software once the seal is broken;
• hygiene-sensitive goods where seals have been broken.

Withdrawal may also be excluded for services:

• relating to accommodation, transport, catering, or leisure activities for a specific date or period;
• that began with the consumer’s explicit consent before the cooling-off period ended;
• relating to betting and lotteries.

Article 9 – Pricing

• During an offer’s validity, prices will not be increased except due to VAT/tax changes.
• Products/services subject to financial-market fluctuations may be offered at variable prices; such dependence will be stated.
• Price increases within 3 months after contract conclusion are permitted only if required by law/regulation. After 3 months, only if reserved and the consumer may cancel from the day the increase takes effect.
• Place of supply for VAT purposes may be outside the EU; postal/courier services may collect import VAT and clearance fees from the recipient. We do not charge local import VAT at checkout where delivery terms require import by the customer.
• All prices are subject to typographical and printing errors. In case of such errors, we are not obliged to deliver at the erroneous price.

Article 10 – Conformity & Warranty

We warrant that products conform to the contract, listed specifications, reasonable usability, and applicable laws at the time of the contract. Factory warranties apply unless stated otherwise.

Defects or incorrect deliveries must be reported in writing within 30 days of delivery. Products must be returned in original packaging and in new condition.

The warranty does not cover:

• wear and tear, misuse, or improper/unauthorized repair or modification;
• abnormal conditions or use contrary to instructions or labeling;
• defects resulting wholly or partly from regulations regarding the nature or quality of applied materials.

Article 11 – Delivery & Performance

• We exercise the greatest possible care when receiving and executing product orders.
• Delivery address is the address provided by the consumer.
• Accepted orders will be executed promptly and no later than 30 days, unless a longer term is agreed. In case of delay or partial impossibility, the consumer will be informed within 30 days after ordering and may cancel free of charge and receive a refund.
• If delivery proves impossible, we will endeavor to offer a substitute item. This will be clearly indicated upon delivery. Withdrawal cannot be excluded for substitute items. Return costs for substitutes are borne by us.
• Risk of damage and/or loss passes to the consumer upon delivery to the consumer or a designated representative, unless expressly agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination & Renewal

Termination. For contracts of indefinite duration for regular delivery of products/services, the consumer may terminate at any time subject to agreed notice rules and a maximum notice period of one month. For fixed-term contracts for regular delivery, termination is possible at the end of the fixed term with a maximum notice period of one month. Termination must be possible at least by the same method as conclusion.

Renewal. Fixed-term contracts for regular delivery shall not be tacitly renewed for a fixed term, except that periodicals may be tacitly renewed for up to three months if they can be cancelled with one month’s notice. Tacit renewal for an indefinite period is only allowed if the consumer may terminate at any time with one month’s notice (three months for deliveries less than once per month). Trial/introductory subscriptions end automatically unless otherwise stated.

Duration. If a contract exceeds one year, the consumer may terminate after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts due must be paid within 7 working days after the start of the cooling-off period (or after order confirmation for services). The consumer must promptly report inaccuracies in provided or stated payment data. In case of non-payment, we may charge reasonable pre-communicated costs, subject to legal limits.

Article 14 – Complaints Procedure

Complaints regarding contract performance must be submitted within 7 days after the consumer discovers the defects, fully and clearly described, via email.

We respond within 30 days from receipt. If a complaint requires longer processing, we will acknowledge within 30 days and indicate when a substantive response can be expected.

A complaint does not suspend our obligations unless we confirm otherwise in writing. If a complaint is well-founded, we will, at our discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes & Governing Law

These Terms & Conditions and any agreements between the trader and the consumer are governed exclusively by the laws of The Netherlands, even if the consumer resides abroad, unless otherwise required by mandatory local consumer law.

Contact
Email: info@clairemasonstyle.com